Total Recall: If you have the new Samsung Galaxy Note 7, the company wants it back…..before it catches on fire!

September 2, 2016: The Galaxy giant company Samsung is recalling their newly release Note 7 phones after more than 30 customers say, the phone catches on fire while charging. It’s only been a month since the Note 7 came out and now 2.5 million phones need to go back to Samsung. If you own one, even if it hasn’t caught on fire on you, send it back to avoid future problems. The company says they will replace the item free of charge, so no worries. Samsung is halting sales in the U.S and 10 other countries.

Samsung released this statement earlier today:

“Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.

“To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.

“For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.

“We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.”

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